Refund Policy

Unused purchased credits

Within 14 days of purchase, you may request a full refund of the unused portion of your purchased credit pack, based on the amount paid for that unused portion. We do not deduct a card processing fee. Include the account email and purchase/receipt reference; do not send full card details. We verify the purchase and unused balance before arranging the refund.

Consumed credits, promotional credits and free trial credits are not refundable, except where applicable law requires otherwise. Mandatory statutory rights are not limited by this policy.

No subscription to cancel

Pay-as-you-go credits are prepaid, not a subscription: there is no recurring subscription to cancel and no automatic top-up. Stop buying credits or stop using the service whenever you choose. Any separately agreed custom contract should be reviewed with support.

Account deletion

Deleting your account does not forfeit eligible refund rights within the 14-day window. You can request a refund before or after deletion; keep your receipt/reference so we can verify the request. Contact [LEGAL_SUPPORT_EMAIL – to be provided by owner] if you cannot access your account. See Terms and Privacy for termination and data handling.